Refund policy
Return & Refund Policy
All sales are final. We do not accept returns or refunds for items purchased by mistake, change of mind, or dissatisfaction with the style, color, or size.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue.
If the issue is approved, we may offer a replacement, exchange, or other appropriate resolution.
Please do not send any item back without contacting us first and receiving return instructions. Unauthorized returns may not be accepted.
For questions or assistance with a damaged, defective, or incorrect order, please contact us through our store’s contact information.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please email us at Chadwycoff018@gmail.com and include your order number, a description of the issue, and clear photos of the item and packaging so we can review the issue.
If the issue is approved, we may offer a replacement, exchange, or another appropriate resolution.
Important
Please do not send any item back without contacting us first and receiving return instructions. Unauthorized returns may not be accepted.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.